Never stay at Pearl Penthouse if you want a luxurious penthouse. I have never experienced such horrific customer service in my life. I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. No more with this company! Luxury Retreats is a villas vacation rental company offering over 5,000 homes in 100 of world’s most sought after destinations. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. Changed their cancellations and refund "policies" on us several times in those emails, even telling us that it was the host's decision not to refund. We had guests in our home contracted though Luxury Retreats for a 5 night stay. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. We were unable to travel due to COVID. Luxury Retreats is a micromanaged startup company, with all the growing pains that implies " (in 5 reviews) " Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change " (in 5 reviews) More Pros and Cons. They are acusing us for couple of dirty marks on the sofa and rug but can't provide us with any legit cleaning services quotation. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … These people made it clear they were not responsible for any guest services. The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. Beware of booking anything through LR right now. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. Updated May 7, 2020. Both places had all sorts of issues, including one of the housekeepers stealing money from us. Communication was poor with the island specialist. No – wait until the last minute. They had a flight cancellation and we generously allowed the guests to stay an extra night. Do Coupon Sites and Savings Apps Actually Work? In the bbq area is large hornets nest. Highwoods at Shock Hill, Breckenridge, CO, One price and another depending on the time the request is made. BEWARE. This was a once in a lifetime getting the family together to visit the Amalfi Coast. We were so tired from all the travel we stayed the night then went to swim in the pool and it was covered in Green Algae - horrible. 3. She continued to tell me sorry we can’t cancel or refund your trip.You think you’re working with a luxury brand but there was little effort to help me resolve this situation. DESCRIPTION. We booked with Luxury Retreats for a stay in Mexico. Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly. I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. DO NOT USE LUXURY RETREATS!! These people need to understand that their base clientele is the extremely busy exec type and time is very important to them. The villa has been designed with modern and sophisticated features , and offers spectacular views of both Camps Bay and Lion’s Head. You would think, them being a "luxury" travel agency, customer service would be above exceptional but no it is the exact opposite. Follow-up was poor. Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. I know I do. Clear All. Enjoy free WiFi, free parking, and an indoor pool. The world's most extraordinary homes. Luxury Simplified Retreats is managed by Luxury Simplified Real Estate. We just returned from Sarrians France where we rented a Château from Luxury Retreats aka Air Bnb We stay at high end places all the time and take very good care of them. SHAME ON THEM AND THE OWNERS!!!! Or is that large airport. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us. We will NOT take a chance using them again! Write a review. LR functions as a broker only. From our experience, Boutique Retreats is a … DO NOT RENT YOUR HOME THROUGH THIS COMPANY. She wasn’t looking for solutions to help me cancel. With this in mind, we uncovered the 9 best luxury retreats for those seeking guidance, whether it be around spiritual healing, weight loss, exercise, and even those who just want to get better at yoga while sipping margaritas with friends.Begin your research to find the best luxury retreat that's right for your lifestyle and goals with our curated picks below. The photos of both places we stayed at look impeccable on line. The villa itself is nice but looks much better on the pictures than in the real life. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! BEWARE DO NOT BOOK WITH THIS COMPANY. © 2020 Trustpilot, Inc. All rights reserved. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. We love to provide luxury breaks and focus on our attention to detail which can be seen in our reviews. In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. The comunication with both Casa Aqua and Luxury Retreat is appalling. The noise and the smell woke us up every morning. Prior to booking we specifically requested exclusively houses/flats that had working air conditioning. Our collection is curated to meet the requirement of our discerning guests. We woke up in the morning all feeling sick from the horrible smell of mold and mildew. Its global team of 200+ passionate travel enthusiasts & partners hand-pick and professionally inspect each luxury villa ensuring that its guests are offered the very best. They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. 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